Shipping & Returns

E. SHIPPING
Purchased items will be shipped on the business day following receipt of the order; in the case of payment via advance bank transfer, shipment will occur on the business day following the crediting of the payment. Products will be delivered to the shipping address provided by the Customer during the order process. Depending on the destination, delivery may take between 2 and 10 days, barring unforeseen circumstances. For information regarding large shipments (exceeding 100 kg) or destinations not included in the list of foreign countries, please contact the Company directly at info@gattullo.it to request a personalized quote.
To ensure timely delivery, we recommend providing an address where someone is certain to be present to receive the package, as well as a telephone number for easy contact.
The user acknowledges that taking delivery of the Product is a specific obligation arising from the purchase contract. In the event of non-delivery due to the recipient’s absence at the address specified in the order form, the courier will leave a notice confirming the delivery attempt (a “missed delivery” notice). This notice will include a telephone number that the user can call to request a subsequent delivery attempt.
The user may provide a shipping address that differs from the billing address and specify whether the order is a gift.
Gattullo S.r.l. reserves the right to use other carriers and/or alternative delivery methods. In such cases, the change will be specified during the purchasing process.
SHIPPING COSTS
Shipping costs vary based on the destination country and the quantity of product purchased. They are calculated automatically and when placing the order you can check the exact amount directly in the virtual cart.
ITALY
Shipping costs for Italy start from €25 and vary based on the weight that will be calculated at the time of purchase.
Only for Italy, for orders over 200 € shipping costs will be free.
FOREIGN COUNTRIES
Transport costs to foreign countries vary based on the destination and weight of the product, and range from a minimum of €25 for 5 kg to a maximum of €130 for 100 kg.
The costs will be calculated automatically and you can check the exact amount directly in the virtual cart.
List of foreign countries: Austria, Germany, Spain, France, Monaco, Belgium, Holland, Luxembourg, Great Britain, Portugal, Ireland, Greece, Denmark, Sweden, Finland, Lithuania, Latvia, Estonia, Slovenia, Czech Republic, Slovakia, Hungary, Poland, Romania, Bulgaria, Switzerland.
For delivery to countries not included in the list, the Customer is requested to contact the company at info@gattullo.it to find out about feasibility, costs, times and shipping methods.
The goods must be checked upon delivery and any damage must be reported to the courier.

F. RETURNS AND RIGHT OF WITHDRAWAL (pursuant to Legislative Decree no. 206 of 6 September 2005)
Should the Customer not be satisfied with the purchased products, they may exercise their right of withdrawal by sending a notice via registered mail with return receipt to Gattullo S.r.l., with its registered office at P.le di Porta Lodovica 2, 20136 Milan, Italy, within 14 days of receiving the purchased products. Customers are encouraged to send an advance copy of this notice to the email address info@gattullo.it, including the purchase order details. The purchased products must be returned to our premises within 14 days of receipt; subject to verification of the goods, the Company will refund the amounts paid. on the same means with which the payment was made as soon as possible, in any case no later than 30 days from receipt of the notice of withdrawal. The returned products must reach the Company’s headquarters intact, inserted in their original packaging complete in all its parts, as received by the Customer. The return of the purchased products is the responsibility and expense of the Customer in accordance with art. 67, paragraphs 3 and 4 of Legislative Decree no. 206 of 06/09/2005.

G. APPLICABLE LAW
These Conditions of Sale and the sales contracts concluded via the website www.gattullo.it are governed by Italian law, in accordance with relevant EEC directives (Legislative Decree no. 206 of 6 September 2005 – Consumer Code; Legislative Decree no. 70 of 9 April 2003; and subsequent amendments and additions). The Customer releases Gattullo S.r.l. from any liability regarding malfunctions, service interruptions, or performance degradation—whether or not caused by *force majeure* or unforeseeable circumstances—unless directly attributable to the Company due to willful misconduct or gross negligence. The Court of Milan shall have exclusive jurisdiction over any dispute concerning the interpretation of these Conditions of Sale or the commercial relationships arising therefrom between the Company and the Customer.

H. CUSTOMER SERVICE
You can request information, send communications, request assistance or forward complaints by contacting Customer Service via email at info@gattullo.it.

I. REFERENCE BANK
BPER Milan Branch 4
IBAN IT69T053870160300004664605
BIC/SWIFT BPMOIT22XXX