Terms and conditions

TERMS OF SALE

GENERAL AND CONTRACTUAL CONDITIONS OF SALE FOR THE WEBSITE WWW.GATTULLO.IT
The contracts perfected through the website www.gattullo.it fall into the category of distance sales contracts, between GUD srl (hereinafter also referred to as the Company) with registered office in P.le di Porta Lodovica 2 20136 Milan, Italy, Reg. Imp., C.F. and VAT no. 05887150158 and the Consumer, and have as their object the sale of products through electronic selection on the website www.gattullo.it. The sale is governed by these Conditions which must be considered an integral and substantial part of the sales contract. The Customer is therefore invited to carefully read the conditions of sale before sending the order. The Company reserves the right to update these conditions of sale at any time also for any regulatory adjustments and changes, and the changes will be effective from the date of publication on the website www.gattullo.it. The sending of the electronic order completed in the appropriate section of the site by the Customer is equivalent to acceptance of the conditions of sale in force at that time and is equivalent to a manifestation of consent to the purchase, thus perfecting the sales contract.

A. PURCHASE ORDERS MANAGEMENT
Purchase orders are managed according to the following phases: 1) Sending of the order filled in the appropriate section of the site by the Customer.
2) Acceptance of the order by GUD srl transmitted to the Customer via email containing the main information and quantity of the product ordered, its price, payment methods, shipping method and related cost, shipping address, billing data.
The acceptance and fulfillment of the order will take place only after the payment has been credited.
In the event that the quantity of the products ordered exceeds the Company’s availability, the Customer will be promptly informed by email, so as to choose whether to replace the missing product, modify or cancel the order without any expense and the Company will refund the Customer any sum not due that may have already been paid.
The Customer releases the Company from any liability arising from any incorrect completion of the order form, even in relation to the delivery address alone and/or the issuing of incorrect tax documents, the Customer being the only person responsible for the correct entry of data in the order form. Minors under 18 years of age are not authorized to transmit orders via the online order form.

B. SALES PRICES AND INVOICING
The prices of the products displayed on the site are expressed in € (Euro) including VAT and any other tax, containers and packaging. Shipping costs are not included. Any promotions relating to the sales price and/or shipping costs are valid only during the period of publication on the site. Payment of the price can only be made in € (Euro) currency and the amounts will be shown on the invoice only in € (Euro). The invoice will be sent to the Customer at the email address indicated in the order phase.
The possibility of entering a VAT number is foreseen.

C. SPECIAL OFFERS, DISCOUNT COUPONS AND FREE SHIPPING
The conditions relating to special offers, promotions and discount coupons will be indicated from time to time on the website www.gattullo.it through ad hoc communications.

D. PAYMENT METHODS
Payment can be made by Credit Card and Bank Transfer in advance.
1) CREDIT CARD
Purchases using a Credit Card are managed through the BNL Axepta pHey circuit.
The accepted credit cards are: Visa, Mastercard, Maestro, VPay, AMEX
Shipping will be carried out only after notification of receipt of payment by the bank.
2) BANK TRANSFER
When purchasing with advance bank transfer, it is advisable, to speed up the shipping procedures, to send the Company via email to info@gattullo.it a copy of the bank receipt certifying the transfer. The acceptance and processing of the order will only take place after the actual crediting of the payment, which must occur no later than 10 (ten) working days from sending the order. After this deadline, the order will no longer be valid and will be cancelled. The reason for the bank transfer must indicate the name and surname or company name of the person who placed the order and the number and date of the order.
The bank transfer must be made in favor of:
Account holder: GUD srl
Reason: Order ID
Iban: IT 46 C 05216 01630 000004468961

E. SHIPMENTS
The shipment of the purchased items will take place on the working day following receipt of the order, while in the case of payment by advance bank transfer, on the working day following the crediting of the payment. The delivery of the ordered products will be made to the shipping address that the Customer indicated when completing the order. Depending on the destination area, deliveries may take place within a period of time ranging from 2 to 10 days, barring unforeseen circumstances. For information on shipments with large quantities (over 100 kg) or to countries not included in the list of foreign countries, contact the Company directly at the following email address. info@gattullo.it . to receive a personalized quote.
In order to guarantee timely delivery, it is advisable to indicate an address where the couriers will certainly find someone at the delivery, and a telephone number to be easily contacted.
The user acknowledges that the collection of the Product is his specific obligation deriving from the purchase contract. In the event of a failed delivery due to the recipient’s absence at the address specified in the order form, the courier will leave a card to certify the delivery attempt (so-called notice of passage). The card will indicate the telephone number that the user must contact to request that the courier make a subsequent delivery attempt.
The user may indicate an alternative shipping address to the billing address and specify whether it is a gift package.
GUD srl reserves the right to use other carriers and/or to use different delivery methods. In this case, the change will be specified during the purchase process.
SHIPPING COSTS
Shipping costs vary based on the destination country and the quantity of product purchased. They are calculated automatically and when placing the order you can check the exact amount directly in the virtual cart.
ITALY
Shipping costs for Italy start from €25 and vary based on the weight that will be calculated at the time of purchase.
Only for Italy, for orders over 200 € shipping costs will be free.
FOREIGN COUNTRIES
Transport costs to foreign countries vary based on the destination and weight of the product, and range from a minimum of €25 for 5 kg to a maximum of €130 for 100 kg.
The costs will be calculated automatically and you can check the exact amount directly in the virtual cart.
List of foreign countries: Austria, Germany, Spain, France, Monaco, Belgium, Holland, Luxembourg, Great Britain, Portugal, Ireland, Greece, Denmark, Sweden, Finland, Lithuania, Latvia, Estonia, Slovenia, Czech Republic, Slovakia, Hungary, Poland, Romania, Bulgaria, Switzerland.
For delivery to countries not included in the list, the Customer is requested to contact the company at info@gattullo.it to find out about feasibility, costs, times and shipping methods.
The goods must be checked upon delivery and any damage must be reported to the courier.

F. RETURNS AND RIGHT OF WITHDRAWAL (pursuant to Legislative Decree 06/09/2005 n. 206)
In the event that the Customer is not satisfied with the products purchased, he/she may exercise the right of withdrawal by sending a notice via registered letter with return receipt to GUD srl with registered office in P.le di Porta Lodovica 2 20136 Milan, Italy, within 14 days of receiving the products purchased. The Customer is invited to send such notice in advance to the email address info@gattullo.it indicating the details of the purchase order. The products purchased must be returned to our office within 14 days of receiving them and subject to verification of the goods, the Company will refund the sums paid on the same means with which the payment was made as soon as possible, in any case no later than 30 days from receipt of the notice of withdrawal. The returned products must reach the Company’s headquarters intact, inserted in their original packaging complete in all its parts, as received by the Customer. The return of the purchased products is the responsibility and expense of the Customer in accordance with art. 67, paragraphs 3 and 4 of Legislative Decree no. 206 of 06/09/2005.

G. APPLICABLE LAW
These Conditions of Sale and the sales contracts finalized through the website www.gattullo.it are governed by Italian law in accordance with the EEC directives (Legislative Decree 6/09/2005 n. 206 Consumer Code – Legislative Decree 9/04/2003 n. 70 – subsequent amendments and additions). The Customer releases GUD srl from any liability relating to malfunctions, interruptions of services and degradation of performance, whether or not these are due to causes of force majeure or fortuitous event, when they are not directly attributable to the Company itself due to its fraud or gross negligence. For any dispute on the interpretation of these conditions of sale and on the commercial relationships deriving from them between the Company and the Customer, the Court of Milan will have exclusive jurisdiction.

H. CUSTOMER SERVICE
You can request information, send communications, request assistance or forward complaints by contacting Customer Service via email at info@gattullo.it.

I. REFERENCE BANK
CREVAL
Milan branch
IBAN: IT 46 C 05216 01630 000004468961
SWIFT CODE: BPCVIT2S